Returns & Refunds Policy

All returns and replacements require prior authorization from TNG Telecom, LLC. Please review the requirements below before returning any product.

Return Merchandise Authorization (RMA) Required

To return an item for a refund or request a replacement, you must first obtain a Return Merchandise Authorization (RMA) number from TNG Telecom.

For returns requested within the applicable 30-day return period, the RMA request must be submitted within 30 calendar days of delivery.

To request an RMA:

  • Call 1-844-417-2294; or

  • Complete the RMA Request Form available on our website.

When requesting an RMA, you must provide the product serial number and/or TNG Telecom warranty sticker number so that we can verify the product and its warranty status.

Important: Removing, puncturing, tampering with, covering, replacing, or otherwise altering the TNG Telecom warranty sticker will void the product warranty.

Return Shipping for Defective Products

Shipping responsibility depends on when the product is reported defective:

  • DOA or defective within 30 days of delivery: If the product arrives Dead on Arrival (DOA) or develops a covered defect within the first 30 calendar days after delivery, TNG Telecom will provide a prepaid return shipping label for the authorized return and replacement.

  • Defective after 30 days: For approved warranty claims made after the first 30 days, the buyer is responsible for shipping the defective product to TNG Telecom. TNG Telecom will cover the shipping cost of the approved replacement product back to the buyer.

These shipping terms apply to products determined to be defective and covered under the applicable TNG Telecom warranty.

RMA Return Shipping Requirements

Do not ship a product to TNG Telecom until you have received an RMA number.

Returns received without prior authorization or a valid RMA number may be refused and returned to the sender.

When shipping an authorized return:

  • Clearly display the RMA number on the shipping label or include the RMA number on the packing slip or documentation inside the package.

  • Package the product securely to prevent damage during transit.

  • Return the product in the same condition in which it was received.

  • Include all applicable original packaging, accessories, components, cables, materials, and manuals that were included with the product.

Products returned incomplete, damaged, altered, or in a condition different from how they were received may be subject to additional charges or may not qualify for a refund.

Refunds

Approved refund requests must be made within 30 days of the invoice date. Refund requests submitted more than 30 days after the invoice date will not be accepted.

Once the authorized return has been received and inspected by TNG Telecom, an approved refund will be processed within 5 business days.

Refunds will be issued to the original payment method used for the purchase. The time required for the refund to appear in your account may vary depending on your bank, credit card issuer, or payment provider.

20% Restocking Fee

Returns made for a refund within the applicable 30-day return period are subject to a 20% restocking fee, unless otherwise stated by TNG Telecom.

The restocking fee does not apply when:

  • The returned product has been verified by TNG Telecom as defective;

  • The product qualifies for replacement under the applicable warranty; and

  • TNG Telecom is unable to provide a suitable replacement.

If an eligible defective product cannot be replaced, TNG Telecom will issue an approved refund without the 20% restocking fee.

Defective Product Replacements

TNG Telecom will provide a replacement for products determined to have a covered defect under the applicable warranty, subject to product availability and the terms of the warranty.

Replacement products may be the same model or an equivalent product, depending on availability.

If TNG Telecom is unable to provide an appropriate replacement for a verified defective product, a refund may be issued in accordance with this policy.

Order Cancellations

Orders may only be canceled before the order has shipped.

Approved cancellation requests made before shipment are subject to a 3% credit card processing fee when payment was made by credit card.

Once an order has been shipped, the order cannot be canceled. If you no longer want the product after it has shipped, you must request an RMA and follow the applicable return requirements, deadlines, shipping responsibilities, and restocking-fee provisions described above.

RMA Assistance

For questions, returns, warranty replacements, or assistance obtaining an RMA, contact:

TNG Telecom, LLC
Customer Service: customerservice@tngtelecom.com
Phone: 1-844-417-2294
Website: www.tngtelecom.com