Shipping policy

We proudly ship to customers throughout the United States and internationally. Orders are processed and shipped as quickly as possible to ensure timely delivery.

Domestic Shipping (United States):

  • We offer shipping to all 50 U.S. states, including Alaska and Hawaii. Delivery times may vary depending on the destination and the shipping method selected at checkout.

  • Shipping to U.S. territories, including Puerto Rico, Guam, American Samoa, the U.S. Virgin Islands, and APO/FPO/DPO addresses, is available. Please contact our sales team for a personalized shipping quote and the best available shipping option for your location.

International Shipping to Canada and other countries:

  • We offer international shipping to customers worldwide. Shipping costs and delivery times vary depending on the destination. To receive a personalized shipping quote and the best available shipping options, please contact our sales team.

  • Customers are responsible for any customs duties, taxes, import fees, or other charges assessed by their country's customs authorities or local government.

  • International customers may also arrange their own shipping once their order has been prepared for shipment.

Shipping Options

  • UPS is our preferred carrier, however we work with multiple carriers to offer you different shipping options. Also, you may contact us if you prefer to have your order shipped via FedEx or USPS. Expedited shipping options are also available for rush deliveries.

  • We accept third-party UPS and FedEx shipping accounts. If you would like shipping charges billed directly to your account, please contact our sales team to place your order and provide your shipping account information.

  • Shipping to P.O. Boxes can only be delivered to via the US Postal Service.

For shipping questions, contact customerservice@tngtelecom.com or 1-844-417-2294.

Processing and Notifications

  • We strive to ship all ground orders the same business day whenever possible. Express orders placed before our daily cutoff time of 1:00 PM PST are guaranteed to ship the same day. If your order is delayed for any reason, our sales team will contact you promptly with an update. Once your order has shipped, you will receive an invoice by the end of the day that includes your tracking information and any applicable serial number(s).

Non-Refundable Shipping Charges

  • Shipping charges are non-refundable once an order has shipped, as carriers do not provide refunds for completed delivery services.

  • Shipping costs associated with returns are also non-refundable.

Carrier Delays

  • Courier delays due to carrier issues, weather conditions, or other unforeseen circumstances are beyond our control and may occur.

Service Levels & Typical Delivery Times

  • Ground: Most orders deliver in 1–5 business days depending on distance - Please refer to the Ground services map below for more details.

  • 2nd Day Air: Arrives by end of day on the second business day.

  • 3-Day Select: Arrives by end of day on the third business day.

  • Next Day Air Saver: Arrives by end of day on the next business day.

  • Next Day Air: Arrives by end of day on the next business day.

    • Orders received after 1:00 PM PST will ship the next business day (2nd Day Air, Next Day Air, Next Day Air Saver).