Shipping Policy

We proudly ship to customers throughout the United States and internationally. Orders are processed and shipped as quickly as possible to ensure timely delivery.

Domestic Shipping (United States)

  • We offer shipping to all 50 U.S. states, including Alaska and Hawaii. Delivery times may vary depending on the destination and the shipping method selected at checkout.

  • Shipping to U.S. territories, including Puerto Rico, Guam, American Samoa, the U.S. Virgin Islands, and APO/FPO/DPO addresses, is available. Please contact our sales team for a personalized shipping quote and the best available shipping option for your location.

International Shipping - Canada & Worldwide

  • We offer international shipping to Canada and customers worldwide. Shipping costs and estimated delivery times vary based on the destination, package size and weight, and selected shipping service. Please contact our sales team for a personalized shipping quote and the best available shipping options.

  • Canadian customers: Orders shipped to Canada may be subject to applicable customs duties, GST/HST, provincial taxes, brokerage fees, import fees, or other charges imposed by Canadian customs authorities, carriers, or government agencies. These charges are the customer’s responsibility and are not included in the product price or shipping charge unless otherwise stated.

  • Other international customers: Customers are responsible for all applicable customs duties, taxes, import fees, brokerage fees, and other charges assessed by the destination country’s customs authorities, carrier, or local government.

  • Arrange your own shipping: Customers in Canada and other international destinations may arrange their own shipping or freight carrier. Once the order has been prepared and is ready for shipment, our team can coordinate pickup with the customer’s designated carrier.

Shipping Options

  • UPS is our preferred carrier, however we work with multiple carriers to offer you different shipping options. Also, you may contact us if you prefer to have your order shipped via FedEx or USPS. Expedited shipping options are also available for rush deliveries.

  • We accept third-party UPS and FedEx shipping accounts. If you would like shipping charges billed directly to your account, please contact our sales team to place your order and provide your shipping account information.

  • Shipping to P.O. Boxes can only be delivered to via the US Postal Service.

For shipping questions, contact customerservice@tngtelecom.com or 1-844-417-2294.

Processing and Notifications

  • We strive to ship all ground orders the same business day whenever possible. Express orders placed before our daily cutoff time of 1:00 PM PST are guaranteed to ship the same day. If your order is delayed for any reason, our sales team will contact you promptly with an update. Once your order has shipped, you will receive an invoice by the end of the day that includes your tracking information and any applicable serial number(s).

Non-Refundable Shipping Charges

  • Shipping charges are non-refundable once an order has shipped, as carriers do not provide refunds for completed delivery services.

  • Shipping costs associated with returns are also non-refundable.

Carrier Delays

  • Courier delays due to carrier issues, weather conditions, or other unforeseen circumstances are beyond our control and may occur.

Service Levels & Typical Delivery Times

  • Ground: Most orders deliver in 1–5 business days depending on distance - Please refer to the Ground services map below for more details.

  • 2nd Day Air: Arrives by end of day on the second business day.

  • 3-Day Select: Arrives by end of day on the third business day.

  • Next Day Air Saver: Arrives by end of day on the next business day.

  • Next Day Air: Arrives by end of day on the next business day.

    • Orders received after 1:00 PM PST will ship the next business day (2nd Day Air, Next Day Air, Next Day Air Saver).